VaultHire

Acceptable Use Policy

Last updated [DATE TO INSERT BEFORE PUBLISHING]
Effective [DATE TO INSERT BEFORE PUBLISHING]

This Acceptable Use Policy ("AUP") sets out the activities that are prohibited when using VaultHire, operated by Legatum Group Limited ("Legatum"). It supplements our Terms of Service.

We have an AUP because VaultHire surfaces real contact data for real people. Misuse harms those individuals, harms our other customers (whose access depends on our reputation with data providers), and harms us.

Breach of this AUP may result in immediate suspension or termination of your account without notice or refund.

1. You must not use VaultHire to

Violate law or regulation

  • Send communications that violate UK GDPR, UK PECR, or equivalent regulations in the recipient's jurisdiction
  • Send communications without a valid lawful basis (legitimate interest, consent, or contract performance as applicable)
  • Send communications to recipients on suppression lists you are aware of
  • Send marketing emails without a clear and prominent opt-out mechanism
  • Continue contacting individuals after they have opted out
  • Engage in fraudulent activity, identity theft, or impersonation
  • Use the Service in connection with any illegal activity

Send spam or harassment

  • Send bulk unsolicited commercial messages
  • Send communications that harass, threaten, defame, or intimidate the recipient
  • Send communications with false or misleading sender information
  • Send communications that violate the terms of any platform you use to send them (your own email provider, Resend's terms when sending via VaultHire-integrated services, etc.)

Misuse contact data

  • Sell, license, sublicense, transfer, or onward-distribute hiring manager contact data obtained through VaultHire to any third party
  • Aggregate or compile VaultHire data into a competing dataset or product
  • Publish VaultHire data publicly (e.g. on websites, in articles, on social media)
  • Use the data for any purpose other than legitimate B2B recruitment outreach by your own organisation

Compromise the Service

  • Reverse-engineer, decompile, or attempt to derive source code
  • Probe, scan, or test the security of the Service except with our prior written consent
  • Bypass authentication, rate limits, or access controls
  • Scrape, automate, or systematically extract data through the user interface
  • Send malware, viruses, or other harmful code
  • Use the Service to launch attacks (DDoS, etc.) on third parties

Abuse the platform

  • Create multiple accounts to bypass plan limits or abuse free trials
  • Share account credentials except as permitted by your plan
  • Use Customer Data fields (CV uploads, saved searches) to upload illegal content
  • Misrepresent your identity, affiliation, or contact details to other VaultHire users or to data subjects
  • Use the Service to compete with VaultHire or to assist others in doing so

Harm individuals

  • Use the Service for purposes other than B2B business communications
  • Direct outreach at individuals in their private capacity (e.g. personal emails, non-work phone numbers)
  • Combine VaultHire data with other datasets in ways that profile individuals beyond their professional capacity
  • Use the data to discriminate unlawfully (protected characteristics under UK Equality Act 2010)
  • Use the data to dox, stalk, or harm any individual

2. You must

  • Use the Service only for B2B recruitment and business development
  • Comply with all applicable data protection law in your jurisdiction and the recipient's
  • Honour opt-out requests within 30 days (immediately for marketing communications)
  • Maintain accurate records of consent or legitimate interest where required
  • Promptly inform Legatum if you become aware of any data accuracy issue with VaultHire records
  • Promptly inform Legatum if your account is compromised
  • Cooperate with Legatum's compliance enquiries within reasonable timeframes

3. Reporting violations

If you become aware of a breach of this AUP — by another customer or by VaultHire itself — please report it to abuse@legatumgroup.uk.

If you are a hiring manager who has received outreach you believe was sent in violation of UK PECR or GDPR, please contact us at abuse@legatumgroup.uk so we can investigate. We take these reports seriously.

If you wish to opt your details out of the VaultHire platform entirely, contact privacy@legatumgroup.uk with the request.

4. Consequences of breach

We may, at our sole discretion and without notice:

  • Issue a warning
  • Suspend access to specific features
  • Suspend the entire account
  • Terminate the account and all associated subscriptions, without refund
  • Report violations to relevant authorities
  • Pursue legal action where damages have occurred

5. Updates

We may update this AUP from time to time. Material changes will be communicated by email or in-platform notice. Continued use of the Service after changes take effect constitutes acceptance.

6. Contact

For AUP questions: abuse@legatumgroup.uk For privacy or opt-out: privacy@legatumgroup.uk For all other enquiries: hello@legatumgroup.uk